ReVa · Voice Financial Copilot

The Future of Banking is Conversational.

ReVa transforms your digital banking app from a transaction platform into an indispensable daily companion — powered by hyper-localised voice AI that understands how your customers actually speak.

Bahasa, Manglish, Gulf Arabic, Levantine Arabic. Built on REVCAF. Deployed in weeks.

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+40%
CSAT scores
+25%
Daily active users
80%
Routine inquiry automation
<60s
Average resolution time

See It in Action

ReVa — The Voice Financial Copilot

The Problem

The Disconnect in Traditional Banking

Banking should feel effortless — but for many customers, it feels confusing, rigid, and frustrating. Every click lost, every step unclear, erodes trust and loyalty.

Complex navigation makes banking feel like a chore
Customers have to dig through menus to do simple things. Every extra tap is a friction point that erodes trust.
Rigid interactions that do not fit into daily life
Traditional apps are built for transactions, not conversations. Customers want to ask questions the way they speak.
Cluttered interfaces turn quick tasks into wasted time
Finding a promotion, checking a balance, blocking a card — tasks that should take seconds take minutes.
Banks feel absent from daily routines
Apps get opened for transactions and closed. There is no reason to come back — no personalisation, no proactive value.
64%

of customers report that their mobile banking app cannot resolve support inquiries quickly.

Source: Zendesk

"These patterns show where banking can be simpler, faster, and more connected to your customer's everyday life."

The Vision

From Transaction-Only to Daily Banking App

ReVa transforms your digital bank app from a simple platform customers open for transactions into an indispensable companion for finance and life — driven by personalised insights, proactive offers, and natural conversation.

From Clicks to Conversation
Allow users to manage their finances using natural, everyday language. No menus, no navigation — just ask.
Proactive Engagement Engine
Anticipate user needs with insights and alerts, shifting from purely reactive to proactive banking.
An Intelligent Co-Pilot
Proactively guides users with personalised recommendations, simplifying complex financial tasks.
No Longer Just Banking
Banking extends into everyday moments, making your app a daily lifestyle companion — not just a utility.

Lifestyle Banking

Turn Everyday Spending into Exclusive Offers

ReVa connects your customers to your campaigns — through conversation, at the moment it matters.

Exclusive Offers

Lifestyle recommendations

ReVa suggests dining and shopping options that align with active bank campaigns, driving card spend organically. Customers discover offers through conversation, not banner blindness.

Merchant Offers

Personalised merchant offers

Replace generic promotion tabs with proactive, spending-habit-based offers. ReVa surfaces the deals your customers will actually use — at the moment they are relevant.

Location Aware

Location-based promotions

ReVa notifies customers of nearby cardholder perks in real time. Moments of delight, delivered exactly when and where they matter.

Daily Control

Effortless Control Over Everyday Banking

ReVa gives customers instant control over their daily financial tasks through simple, natural conversation. No menus. No forms. No waiting.

Instant inquiries
"What's my balance?" or "Show me my last five transactions" — answered immediately, without navigating a single menu.
Seamless transactions
Replace multi-step transfer forms with a single command. Transfers, bill payments, and fund top-ups completed in seconds through natural conversation.
Immediate security actions
Turn panic into control. Customers can instantly block a lost card, freeze an account, or flag a suspicious transaction by simply saying so.
ReVa · Live conversation
What's my balance right now?
Your current balance is RM 4,823.10. Your last transaction was RM 45.50 at Grab Food, 2 hours ago.
Send RM200 to Ahmad please.
Transferring RM200 to Ahmad Razif. Please confirm with your PIN.
I think I lost my debit card.
I've blocked your debit card immediately. A replacement will arrive in 3–5 working days. Anything else?

Applications

From Paperwork to Conversations

ReVa transforms applications from tedious processes into exciting possibilities, making your products more accessible and desirable.

1

Instant approvals

Turn lengthy processes like credit limit increases from a 48-hour wait into an instant conversation. No paper, no callbacks, no waiting.

2

Frictionless applications

Guide customers through card, loan, or financing applications with a simple, guided conversation. ReVa replaces tedious forms with natural dialogue.

3

Real-time status updates

Eliminate follow-up calls entirely. Customers get on-demand updates for any pending application — instantly, through the same voice interface.

Financial Wellness

From Banking to Personal Financial Mentor

ReVa transforms your app into a proactive financial advisor — empowering customers with the tools and insights to manage their financial wellness, through conversation.

Spending analysis
Move beyond static, hard-to-read charts. Customers get instant clarity on spending habits by asking "How much did I spend on food this month?" — in plain language.
Conversational budgeting
Budgeting is no longer buried in a settings menu. Customers proactively manage finances by saying "Set a RM300 budget for shopping" — and ReVa tracks it for them.
Set goals, track progress
Customers create and track savings goals through conversation, with ReVa providing encouragement and progress updates along the way.
ReVa · Financial Snapshot
Customer asks
"How much did I spend on food this month?"
ReVa responds
You've spent RM 642 on food this month — 28% more than last month. Your biggest spend was at Grab Food (RM 210).
Grab FoodRM 210
RestaurantsRM 180
GroceriesRM 160
Cafes & DrinksRM 92
Want to set a food budget for next month?

Business Impact

From Cost Centre to Revenue Engine

ReVa transforms every customer interaction into an opportunity for deeper engagement and measurable revenue growth.

+15%
Customer Lifetime Value
A superior, personalised experience deepens customer loyalty and consolidation of finances with your bank.
+25%
Daily Active Users
More frequent engagement creates more opportunities to cross-sell, upsell, and deepen customer relationships.
5–8%
New Product Sign-Ups
ReVa converts everyday interactions into revenue opportunities by surfacing the right product at the right moment.
+40%
CSAT Scores
Eliminating wait times and friction directly correlates to higher satisfaction, retention, and lifetime value.

Operations

Transforming Operations to Optimise Efficiency

Automate level 1 and 2 support to dramatically lower cost-to-serve. Boost core service KPIs with faster, more effective resolutions. Achieve sustained reductions in headcount and infrastructure costs for long-term savings.

<60s
Average resolution time
80%
Routine inquiry automation
60%
Call deflection rate
30%
Higher first-contact resolution
Optimise Workforce and Overhead
-30%
Salary budget
Streamline support teams to focus on high-value advisory tasks.
-50%
Training costs
ReVa handles onboarding of routine query types autonomously.
-70%
After-hours budget
24/7 coverage without the staffing cost of after-hours shifts.
10–20%
Infrastructure cost reduction
Sustained long-term savings as automation absorbs volume growth.
Strategic Shift in Task Allocation
Handled by Automation
Password resets, balance inquiries, transaction history
Focus for Human Experts
Financial planning, loan consultation, dispute resolution

AI Performance

Our AI Understands Rojak Like a Local.

ReVa is trained on real customer speech — Malaysian accents, Gulf Arabic, Manglish, and everything in between. The benchmarks speak for themselves.

Speech Quality
+28%
+28% clearer speech than OpenAI
Measured on CommonBench across everyday customer interactions and routine business calls. Clarity is not just efficiency — it is trust.
CommonBench: Speech Quality
Information Accuracy
+33%
+33% more accurate information
Measured on SPEAR (Speech Precision in Entities, Alphanumerics, and Repetition) vs other Malaysian AI models. Every correct word builds customer confidence.
SPEAR vs Malaysian AI models
Speech Understanding
+43%
+43% more accurate understanding of Malaysian speech
Versus OpenAI Whisper V3 on Malaysian speech patterns, local accents, and mixed-language conversations. Customers feel heard when every word is captured correctly.
Malaysian speech benchmark
Arabic Accuracy
+12%
+12% more accurate digit recognition in Arabic
Versus OpenAI Whisper V3 on Levantine Arabic evaluation across banking, general, entities, and digit categories. Critical for account numbers, amounts, and OTPs.
Levantine Arabic benchmark

Security Framework

REVCAF — Secure AI for Regulated Industries

The Revolab Conversational AI Framework (REVCAF) ensures safe, consistent corporate responses. Every ReVa deployment is protected by enterprise-grade security and a proprietary AI governance layer.

Prompt Injection Shield
Neutralizes prompt injection attacks and enforces data boundaries to protect sensitive operations.
AI Governance Layer
Modular, IP-protected layer for LLM governance — policy enforcement, auditability, and role-based access.
State-Based Attack Prevention
Prevents manipulation through intent identification and model protection at every conversational turn.
Compliance-First Design
Built for finance, insurance, and regulated industries where every AI response is an auditable record.
Banking-Grade Compliance
SOC 2Compliant
GDPRCompliant
PDPACompliant
Why Banks Choose ReVa
Banking-first architecture
Built for core banking integration — not retrofitted from a generic AI platform
Compliance by design
REVCAF guardrails ensure every response stays within regulatory and brand policy
Deployed without disruption
API-first. Works with your existing telephony, CBS, and CRM — go live in weeks

Technology

Enterprise-Grade Technology

Forget multi-year rollouts. ReVa integrates with your core banking system, CRM, and telephony stack without disrupting existing operations.

Security and Compliance
End-to-End Encryption
All data encrypted in transit, at rest, and in use within a trusted execution environment (TEE).
Regulatory Alignment
Built to meet strict local financial regulations across ASEAN and MENA markets.
Data Residency Guarantee
Ensures compliance with local data sovereignty requirements in every market.
Data Security
Complete control over your data, hosted securely within your own infrastructure.
Seamless Integration
API-First Architecture
Designed to plug into core banking systems, CRMs, and data platforms with minimal effort.
No Costly Overhauls
Works with your existing infrastructure. No disruptive rip-and-replace projects.
Future-Proof Connectivity
Scales effortlessly with new products, services, and digital ecosystems as your bank grows.
Scalability and Availability
Scale Beyond Limits
Handles millions of interactions simultaneously without performance drops.
Performance at Scale
Sub-second latency regardless of traffic load — conversations always feel instant.
High-Availability Architecture
Multi-zone deployment prevents single points of failure and guarantees uninterrupted service.

Why ReVa

More Than a Product. ReVa is Your Strategic Solution.

ReVa gives you the agility to adapt faster than competitors, ensuring you lead industry change instead of being left behind.

Turn Costs into Opportunities

Radically reshape your cost base, unlocking sustainable efficiencies that fuel growth.

Transform Conversations into Revenue

Accelerate and diversify revenue streams by turning everyday interactions into sales and engagement opportunities.

Turn Data into Direction

Unlock conversational insights that guide smarter decisions and sharper strategies.

Expand Beyond Digital Banking

Integrate lifestyle services to make your app an indispensable part of daily life.

Turn Service into Lasting Loyalty

ReVa transforms routine banking into personal assistant moments that build trust and lasting loyalty.

Ahead of What's Next

ReVa gives you the agility to adapt faster than competitors, ensuring you lead industry change instead of being left behind.

Book Your Demo

See ReVa Transform Your Banking App

A 30-minute session with our team. Real conversations in your language, built for your industry.

  • Live banking conversation demo
    Watch ReVa handle a real banking interaction in Malay, Arabic, or English — in your app environment.
  • Integration walkthrough
    See exactly how ReVa plugs into your core banking system and digital app without disruption.
  • Custom ROI estimate
    We calculate projected CSAT uplift, DAU growth, and cost savings based on your customer volume.
  • 30 minutes, no commitment
    A focused session with our solutions team — no sales pressure, just the product doing its work.
SOC 2 Compliant
GDPR Ready
PDPA Compliant
BNM Aligned
Request a Demo

Let's Think Big Together.

Book a live demo and see ReVa transform a real banking conversation — in Bahasa, Manglish, or Arabic. No commitment required.

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