AI Call Agent for Contact CentresThat Resolves in 30 Seconds.
RevoCall is not just an AI that picks up calls. It manages the full customer journey, from first-touch resolution to post-call follow-ups and proactive status updates. The call is one touchpoint. RevoCall keeps your customers informed at every step after it. In Bahasa, Manglish, and Arabic dialects. No new headcount needed.
One agent, the end-to-end customer journey.
From the first ring to the follow-up after: resolution, campaigns, quality and your systems of record, handled by one voice.
Every call, visible as it happens.
RevoCall console shows each interaction live: who called, the language they spoke, and how it was resolved.
Understood in every dialect.
Bahasa Melayu, Manglish, Singlish, Bahasa Indonesia, Mandarin, plus Levantine, Gulf and Standard Arabic. Built in from the start.
Resolved in under 30 seconds.
Identity verified, request handled, no transfer. This log is a real call from our live demo.
Campaigns at scale.
Telesales, renewals and reminder campaigns run in parallel: thousands of contacts, each pre-loaded with context and dialled inside your call window.
100% of calls scored.
Every call transcribed, scored and analysed. Models retrain on daily production data, so accuracy compounds.
Guardrails on every turn.
REVCAF conversational guardrails plus RevoLock, our adversarial-attack protection layer for regulated environments.
Full-stack, from the model out.
Proprietary ASR, LLM and TTS trained in-house on regional languages. Runs where your data lives.
Your records update themselves.
During the call, RevoCall reads and writes to your CRM, ERP, ticketing and telephony. Cases close, tickets file, records sync, without anyone touching a keyboard.
+ anything with an APIFrom cost centre to revenue engine.
Measured across live enterprise deployments in banking, telco, BPO and software support.
What your contact centre looks like tomorrow.
Every scenario here is already running inside enterprises on RevoCall. Pick one.
The queue hits zero and stays there.
Every call is answered the second it rings. RevoCall takes hundreds at once and holds that through your busiest hour. No overflow team, no hold music.
- ✓Hundreds of calls picked up in the same second
- ✓No IVR maze. Callers get an answer, not a menu.
- ✓10 calls or 10,000, the pickup stays under a second
The after-call work disappears.
Every call writes its own record: intent, outcome, disposition, next step, logged before an agent would have finished typing. Your data stops depending on who remembered to update it.
- ✓Notes, tags and disposition filled in automatically
- ✓No wrap-up time, no forgotten follow-ups
- ✓Clean data on every call, not just the ones agents log
When a human is needed, they already know everything.
RevoCall solves what it can and hands off what it cannot, with the full transcript, the verified identity and the case number already on the agent’s screen. No cold transfers. No "can you repeat that."
- ✓Escalations arrive with full context, not a blank screen
- ✓Customers never repeat themselves
- ✓Agents spend their day on the calls that need a human
Ten thousand calls out, every one personal.
Renewals, reminders, collections and win-backs, dialled overnight and tailored to each customer. Every promise-to-pay captured, every outcome synced, no dialler team rostered.
- ✓Personalised to each contact, at full campaign scale
- ✓Runs inside your call window, overnight if you want
- ✓Results land in your CRM the moment each call ends
Hear It for Yourself
Real AI Calls. Real Customers. Real Results.
Listen to RevoCall handling inbound and outbound calls across languages and scenarios.
Frequently asked questions
What is RevoCall?
RevoCall is an AI-powered call agent that automates customer interactions for contact centres using natural language understanding. It handles inbound and outbound calls in Bahasa Malaysia, Manglish, and Arabic dialects, resolving customer queries in under 30 seconds. No hold queues, no transfers.
What languages does RevoCall support?
RevoCall supports Bahasa Malaysia, Manglish (Malaysian English), Levantine Arabic, Gulf Arabic, and English. Its HyperLoc localisation engine is fine-tuned on regional dialects, delivering 43% more accurate understanding of Malaysian speech compared to OpenAI Whisper V3.
How much can RevoCall reduce contact centre costs?
RevoCall immediately reduces customer service operational expenditure by 40–60%. It scales call handling capacity 24/7 without adding headcount, turning your contact centre from a cost centre into a revenue-driving market differentiator.
How does RevoCall integrate with existing systems?
RevoCall deploys via secure SOC 2-compliant APIs and plug-and-play dashboards that integrate into your existing tech stack without adding complexity. Implementation typically goes from discovery to live in weeks, not years.
Is RevoCall secure enough for regulated industries?
Yes. RevoCall is built on REVCAF (Revolab Conversational AI Framework), which includes a security layer with topic filtering, intent-based guardrails, and brand alignment controls. It has been deployed at banks and BPO companies across MENA and Southeast Asia.
Does RevoCall handle both inbound and outbound calls?
Yes. RevoCall handles inbound call resolution, answering queries instantly with no hold time, and outbound campaigns, reaching thousands of customers with personalised interactions at scale.
Can RevoCall replace our existing IVR?
Yes. RevoCall replaces menu-based IVR with natural conversation: callers say what they need and the agent resolves it, with no keypad trees and no hold queues. It connects to the PBX and telephony stack you already run, so you can replace the IVR outright or run a hybrid where RevoCall fronts the queue and hands complex calls to your team.
Read our guide: IVR vs AI voice agents, replacement or hybridSee RevoCall handle a real call in your language.
Book a 30-minute demo with our team. We’ll show you exactly how it works for your industry, your language, and your call volume, before you commit to anything.