📡Telco

You Have 8 Million Subscribers. Your Contact Centre Has 400 Agents. The Maths Does Not Work — and Your Churn Rate Shows It.

RevoCall resolves billing disputes, retains subscribers before they port out, and runs personalised ARPU campaigns — at subscriber scale, in the languages your customers speak.

Bahasa Malaysia · Manglish · Gulf Arabic · Levantine Arabic. Integrated with your BSS and CRM. Live in 4 weeks.

Explore RevoCallBook a Discovery Call
40–60%
Reduction in cost per care contact
80%
L1 call volume automated
72 hrs
Churn prevention response window
+RM28
Average ARPU uplift per converted call

The Reality

What Every VP of Customer Operations in Telco Already Knows

Your IVR has 14 levels. Customers press 0. Then wait 18 minutes. Then port out.
MNP churn peaks in the 72 hours after a friction-filled support experience. Every minute on hold is a minute closer to a competitor's SIM.
Churn propensity scores sit in your CRM. The outbound call never happens fast enough.
By the time an agent dials, the MNP request is already filed. The 72-hour retention window closes without a single personalised conversation.
Data top-up, plan upgrade, and roaming activation take 6 minutes and two transfers
These should be 30-second self-service interactions. Instead they are agent-handled, queue-dependent, and burning cost per contact on tasks that require zero human judgement.
ARPU uplift potential sits in your CRM untouched
Your data shows which subscribers are underutilising their plan or eligible for a speed upgrade. Your outbound team runs generic dialler campaigns — not personalised, insight-driven conversations.

See It in Action

A Port-Out Reversed.
An ARPU Campaign Running. No Agent Involved.

Watch RevoCall catch Faiz mid-port-out, identify a billing root cause, and retain him with a personalised offer — in Bahasa Malaysia, without queue time. Then watch the same system run upgrade campaigns across four subscribers simultaneously.

72 hrs
Retention window. RevoCall acts immediately — not when an agent is free.
+RM28
Average ARPU uplift per converted outbound call.
10k
Subscriber accounts reachable per day, per campaign.
MNP Churn · Faiz A.
In call…

Awaiting trigger…

1 of 10,000 calls todayLogging to CRM…
RevoCall · Live Queue
3 resolved
ARPU Upsell
Aisyah R. Upgraded · +RM18/mth
✓
Billing
Kevin L. Resolved · RM22 credit
✓
Churn Risk
Zainab M. Retained · loyalty plan
✓
10,000 accounts/dayavg +RM28 ARPU uplift

RevoCall in Your Network

From First Ring to CRM Log — at Subscriber Scale

Real scenarios across inbound care and proactive outbound campaigns.

Outbound — Churn Prevention
Churn Prevention
Subscriber files MNP port-out request

RevoCall places an outbound call within the 72-hour retention window. It identifies the root cause — in Faiz's case, an unexpected roaming charge — offers a RM40 rebate and a plan upgrade at the same monthly price. Port-out request cancelled. Subscriber retained before a human agent was ever available.

Inbound — Billing Dispute
Billing
"Kenapa bil aku mahal bulan ni?"

RevoCall pulls itemised usage in real time, explains roaming charges in plain Bahasa Malaysia, and proactively offers a travel data pack for the subscriber's next trip — dispute resolved, upsell completed, no agent involved.

Outbound — ARPU Growth
Upsell
Subscriber using 90%+ of data allowance consistently

Proactive outbound call with a targeted upgrade offer — Nurul gets HBO Max added to her plan, David gets roaming bundled with his Infinite upgrade, Hafiz gets a Family Line. Each conversation is personalised to usage profile. ARPU increases. No inbound complaint ever generated.

Inbound — Self-Service
Plan Management
"I want to upgrade my plan and activate roaming for Dubai"

Plan options presented, upgrade confirmed, roaming package activated — all in one call, no transfer, no callback. Subscriber hangs up with both requests completed.

Business Impact

The Numbers Your COO Presents to the Board

40–60%
Reduction in cost per care contact
Billing queries, data top-ups, plan information, roaming activation — the high-volume, low-complexity work that fills your queues, handled by AI at a fraction of agent cost.
80%
L1 call volume automated
Routine inbound resolved without escalation. Agents focus on complaints and complex requests that genuinely need human judgement.
72 hrs
Churn prevention response window
The critical window after a friction event where proactive outreach retains subscribers. RevoCall acts on churn signals immediately — not when an agent is free.
+RM28
Average ARPU uplift per converted call
Personalised outbound on upgrade eligibility converts CRM insights into incremental revenue — at scale, without adding headcount.

Integration

Connects to Your BSS, CRM, and Churn Models.

RevoCall integrates with your subscriber management platform and existing telephony infrastructure — no IVR overhaul required. Augment or bypass your current IVR for the call types you choose to automate first.

BSS/OSS
Amdocs · Netcracker · Huawei BSS · Ericsson
Subscriber Mgmt
Real-time subscriber data and churn propensity model integration
CRM
Salesforce · Microsoft Dynamics · custom
Telephony
SIP trunk integration · existing IVR bypass or augment
Languages
Bahasa Malaysia · Manglish · Gulf Arabic · Levantine Arabic
72 hrs

The MNP churn window

Subscribers are most likely to port out within 72 hours of a friction-filled support experience. RevoCall acts on churn signals in real time — not when an agent is available.

Multilingual across SEA and MENA
Live in 4 weeks
SOC 2 · GDPR · PDPA Compliant

See RevoCall Retain a Subscriber Live — in Bahasa

30 minutes. Bring your highest-volume call type and we will show you exactly how RevoCall handles it — and how it connects to your BSS and churn model.

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