🛒Retail & E-commerce

11.11 Is Coming. Your Support Team Is Already Maxed Out. AI Does Not Call In Sick on Peak Day.

RevoCall handles your WISMO calls, automates returns, runs post-purchase outreach, and recovers abandoned carts — so your team can focus on the work that actually grows GMV.

Bahasa, Manglish, English. Integrated with Shopify, Lazada, Shopee, and your logistics partners. Live in 4 weeks.

Explore RevoCallBook a Discovery Call
40–60%
Reduction in support OPEX
80%
Routine inquiries handled by AI
24/7
Support coverage at peak
<60 min
Cart recovery response time

The Reality

What Every Head of CX in E-commerce Deals With Every Single Week

WISMO is your top call type — and it will be tomorrow too
"Where is my order?" accounts for 40–60% of all inbound support volume in e-commerce. It is answerable by AI in 15 seconds. It is currently being answered by a human in 8 minutes.
11.11, 12.12, Raya — every campaign creates a support backlog
Peak sales seasons are also peak support seasons. The backlog from a 48-hour sale takes two weeks to clear. A fixed headcount team cannot absorb the spike — AI can.
High-value cart abandonment gets a generic email
A customer who added RM800 of products and left deserves a call within the hour. They are getting an automated email three days later. The conversion opportunity is gone.
Return and refund processing is manual, one by one
Return requests spike after every promotion. Each one is being handled by an agent, individually, against a growing backlog — while customer satisfaction drops and 1-star reviews accumulate.

See It in Action

A WISMO Call Resolved.
The Queue Already Running. No Agent Involved.

Watch RevoCall pick up Farah's call, pull live order status from Ninja Van, and resolve her WISMO query in under 30 seconds — then see the same system handling returns, cart recovery, and order queries simultaneously across your entire base.

<60 min
Cart recovery response. RevoCall calls while the customer is still warm.
80%
Routine inquiries resolved without escalation to a human agent.
10k
WISMO, returns, and cart recovery queries handled per day.
WISMO · Farah A.
In call…

Awaiting call…

1 of 10,000 queries todayLogging to CRM…
RevoCall · Live Queue
3 resolved
Cart Recovery
Siti N. RM 847 recovered · 10% off applied
✓
Returns
Lee M. Pickup scheduled · Wed 10–12pm
✓
WISMO
Ahmad R. Delivered · NV-77341 confirmed
✓
10,000 queries/dayShopify · Lazada · Shopee

RevoCall in Your Operation

From First Ring to CRM Log — No Agent Required

Real scenarios from inbound support and outbound recovery campaigns.

Inbound — WISMO Resolution
Order Tracking
Customer calls: "My order was supposed to arrive yesterday"

RevoCall pulls real-time status from your OMS and logistics partner (J&T, Ninja Van, Poslaju), confirms delivery estimate, and offers a replacement or refund if delayed beyond threshold — no agent, no queue.

Inbound — Returns
Returns & Refunds
"Nak return barang, salah saiz"

Return initiated in Bahasa, instructions sent via SMS, logistics partner notified, refund timeline confirmed. Fully automated — customer hangs up with a resolution, not a ticket number.

Outbound — Post-Purchase
Post-Purchase NPS
Delivery confirmed 24 hours ago

Automated satisfaction call placed. NPS captured conversationally. Complaint flagged before it becomes a 1-star review on Shopee or Lazada. High-rating customers nudged to leave a review.

Outbound — Cart Recovery
Cart Recovery
High-value cart abandoned (>RM500)

Outbound call placed within 60 minutes. Personalised offer applied based on cart value and customer tier. Order completed over the phone. Revenue recovered that a generic email never would have.

Business Impact

The Metrics Your COO and CX Head Track Every Week

40–60%
Reduction in support OPEX
WISMO deflection alone moves this number. Add returns automation and outbound, and the cost curve bends permanently.
80%
Routine inquiries handled by AI
Order tracking, return initiation, delivery rescheduling — the repeat, predictable work that fills agent queues.
24/7
Support coverage at peak
RevoCall handles 10x normal volume on 11.11 without additional headcount. The maths of peak season changes.
<60 min
Cart recovery response time
High-value abandonment called within the hour — when the customer is still warm, not three days later.

Integration

Plugs Into Your Store, Marketplace, and Logistics Stack.

RevoCall connects to your OMS, logistics partners, and CRM in real time — so every call is answered with live order data, not a scripted holding message.

E-commerce
Shopify · WooCommerce · Magento · custom storefront
Marketplace
Lazada Seller Centre · Shopee via API integration
Logistics
J&T Express · Ninja Van · Poslaju · DHL eCommerce
CRM
Salesforce · HubSpot · Klaviyo · custom
Languages
Bahasa Malaysia · Manglish · English · Mandarin
10×

Peak volume capacity

RevoCall handles ten times your normal inbound call volume on peak sale days without adding a single agent or paying overtime. The infrastructure scales instantly — your cost does not.

Deployment timeline

Live in 4 weeks

Before your next peak season

See RevoCall Handle a WISMO Call Live

30 minutes. Bring your highest-volume call type and we will show you how RevoCall resolves it — in Bahasa, Manglish, or English.

Book a Discovery CallExplore RevoCall in Full