Privacy Policy

1. Who We Are

Revolab Sdn Bhd ("Revolab", "we", "us", or "our") operates the website at www.revolab.ai and provides AI voice agent solutions for enterprise contact centres and financial services across ASEAN and MENA. We are registered in Malaysia and comply with the Personal Data Protection Act 2010 (PDPA) and other applicable data protection laws.

2. What Data We Collect

• Contact information — name, email address, job title, company name, and phone number when you submit a demo request or contact form.
• Usage data — pages visited, time on page, browser type, and referring URL collected via analytics tools (e.g. Google Analytics).
• Communications — messages you send to us via email or contact forms.
• Call data — if you use our AI voice agent products, call recordings and transcripts are processed in accordance with your enterprise agreement.

3. How We Use Your Data

• To respond to demo requests and sales enquiries.
• To send relevant product updates and industry insights (you may opt out at any time).
• To improve our website and product experience.
• To comply with legal obligations under applicable law.

4. Legal Basis for Processing

We process your personal data on the basis of: (a) your consent, (b) the performance of a contract, or (c) our legitimate interests in operating and improving our business, where those interests are not overridden by your data protection rights.

5. Data Sharing

We do not sell your personal data. We may share your data with trusted third-party service providers (e.g. CRM platforms, email services, analytics tools) who process data on our behalf under strict data processing agreements. We may also disclose data where required by law or regulatory authority.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for up to 3 years. You may request deletion of your data at any time.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data.
• Withdraw consent at any time.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at business@revolab.ai.

8. Cookies

Our website uses cookies for analytics and performance purposes. You can control cookie preferences through your browser settings. By continuing to use our website, you consent to our use of cookies as described here.

9. Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our AI voice agent infrastructure is designed to meet the security requirements of regulated industries including banking and financial services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date above. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related enquiries, contact our team at business@revolab.ai or visit our contact page.